Order Policy

At our cake shop, we strive to provide you with the best experience when ordering a customized cake. To ensure a smooth process and clear understanding, we have established the following order policy:

1. **Order Placement**: All orders for customized cakes are subject to our terms and conditions. By placing an order with us, you agree to abide by these terms and conditions.

2. **Customization Options**: We offer a range of customization options for our cakes. From personalized messages to intricate designs, we aim to bring your vision to life. Please contact us directly to discuss your specific requirements and available customization options.

3. **Ordering Process**: You can place your order by calling our bakery or ordering online through our website. Once we receive your order, we will begin working on your customized cake.

4. **Cake Sizes**: Our cakes are available in various sizes, including 6-inch, 8-inch, and larger sizes such as quarter, half, or full sheet cakes. Please check with us for the available cake sizes.

5. **Pricing**: The cost of customized cakes may vary depending on factors such as size, design complexity, and customization options. We will provide you with the pricing details when you place your order.

6. **Refunds and Returns**: We understand that circumstances may change, and you may need to cancel or modify your order. If you wish to cancel your order, please notify us as soon as possible. Refunds or order credits may be given if the cancellation is made within a specific timeframe, typically with a minimum of 3 days’ notice. Orders canceled with less than the specified notice period may not be eligible for a refund or credit.

7. **Transportation and Responsibility**: If you are picking up the cake yourself or arranging your own transportation, please ensure that you can transport the cake safely. Once the cake leaves our bakery, you accept all responsibility for its transport and condition. We cannot be held liable for any damage that may occur after the cake is released from our care and custody.

8. **Delivery**: If you opt for delivery, we will make every effort to ensure that the cake reaches you in perfect condition. In the unlikely event that the cake does not meet your expectations upon delivery, please notify us immediately. We may offer a refund, minus any applicable handling or cancellation fees, if you do not accept the cake. However, please note that if you accept the cake, we cannot negotiate a partial refund.

9. **Timeframe**: Customized cakes require time for design and preparation. We recommend placing your order well in advance to secure your preferred date. The availability of specific dates may vary, so it’s advisable to contact us as early as possible.

Please note that this order policy is subject to change, and it’s always best to contact us directly for the most up-to-date information regarding our order policies and procedures.

Thank you for choosing our cake shop. We look forward to creating a delicious and memorable customized cake for you!

If you have any further questions or need assistance, please feel free to ask.